SICHMA’s Obligation
1. SICHMA will treat any information about the organisation, made available by the Client, strictly confidential. SICHMA will not disclose to any third party without prior written consent of the Client, any information which comes into its possession or of its employees in the course of providing the service, unless this is prescribed by law, regulation, notice, or relevant accreditation authorities. The Client may release SICHMA from these obligations in writing.
2. SICHMA shall conduct the halal certification audit and grant the Halal Certificate to clients who meet SICHMA’s halal certification requirements. SICHMA is also obliged to conduct all the necessary audits for the maintenance of the validity of the Certificate.
3. In cases where the Client does not meet the Certification requirement, the Client is given additional time to withdraw the non-conformities that have been found and apply relevant corrective actions. SICHMA may conduct an additional audit in order to verify the application of the corrective actions. The responsible auditor or a representative shall decide on the extent of the necessary corrective actions. If the Client fails to use the additional time for the application of the corrective actions or if the non-conformities found are not possible to withdraw, the audit, and, consequently, the Certification are considered to have an unfavourable result.
4. Once certified, SICHMA shall advise its clients of any changes to its certification requirements that may take place and verify that each Certified client complies with the new requirements.
5. SICHMA shall include the Client’s organisation in the list of certified companies with reference to the activities for which it is certified. 6. SICHMA shall exercise control over the inappropriate or misleading use of Certification documents, marks/seal or audit reports. The result of this action may lead to the need for corrective action/s by the Client. It may also lead to suspension, withdrawal of the Certification, or legal recourse.
6. SICHMA has an appeals process as well as a complaints process available to client to deal with any grievances or concerns regarding the outcome of the certification activities.
1. SICHMA will treat any information about the organisation, made available by the Client, strictly confidential. SICHMA will not disclose to any third party without prior written consent of the Client, any information which comes into its possession or of its employees in the course of providing the service, unless this is prescribed by law, regulation, notice, or relevant accreditation authorities. The Client may release SICHMA from these obligations in writing.
2. SICHMA shall conduct the halal certification audit and grant the Halal Certificate to clients who meet SICHMA’s halal certification requirements. SICHMA is also obliged to conduct all the necessary audits for the maintenance of the validity of the Certificate.
3. In cases where the Client does not meet the Certification requirement, the Client is given additional time to withdraw the non-conformities that have been found and apply relevant corrective actions. SICHMA may conduct an additional audit in order to verify the application of the corrective actions. The responsible auditor or a representative shall decide on the extent of the necessary corrective actions. If the Client fails to use the additional time for the application of the corrective actions or if the non-conformities found are not possible to withdraw, the audit, and, consequently, the Certification are considered to have an unfavourable result.
4. Once certified, SICHMA shall advise its clients of any changes to its certification requirements that may take place and verify that each Certified client complies with the new requirements.
5. SICHMA shall include the Client’s organisation in the list of certified companies with reference to the activities for which it is certified. 6. SICHMA shall exercise control over the inappropriate or misleading use of Certification documents, marks/seal or audit reports. The result of this action may lead to the need for corrective action/s by the Client. It may also lead to suspension, withdrawal of the Certification, or legal recourse.
6. SICHMA has an appeals process as well as a complaints process available to client to deal with any grievances or concerns regarding the outcome of the certification activities.